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Elaywave

Technical & Account

Technical & Account FAQ

1. How do I access my Elaywave dashboard?

After registering, you can access your dashboard by logging into your Elaywave account.
The dashboard is the central place where you manage all services, files, and settings.

From there, you can:
• Upload and process audio
• Generate voiceovers
• Monitor token usage and payments

Everything is organized to keep your workflow simple and efficient.

2. What should I do if a task fails or gets stuck?

In rare cases, processing tasks may fail due to file issues or technical interruptions.
If this happens, your tokens are not permanently lost.

We recommend:
• Checking your file format and size
• Refreshing the dashboard
• Trying again after a short time

If the issue persists, contact our support team for assistance.

3. Can I access Elaywave from any device?

Yes, Elaywave is fully web-based and works on modern browsers.
You can use it from desktops, laptops, tablets, and even mobile devices.

There is no software installation required.
As long as you have an internet connection, you can access your account securely.

4. How can I reset my password or update account details?

You can manage your account settings directly from your dashboard.
This includes updating personal details and changing your password.

If you forget your password, use the “Forgot password” option on the login page.
A reset link will be sent to your registered email address.

5. Where can I get help or contact support?

Support is always available through your Elaywave dashboard.
You can submit a request or reach out directly via email.

For faster assistance, contact us at:
support@elaywave.com

Our team aims to respond as quickly as possible.

6. Is there a limit on file size or processing time?

File size and processing limits may vary depending on the service and your usage level.
These limits are designed to ensure stable performance for all users.

If you regularly work with large files or long recordings, consider monitoring your token balance or contacting support for guidance.

7. Will Elaywave add more features in the future?

Yes, Elaywave is actively evolving.
New AI features, voices, languages, and performance improvements are added over time.

We listen closely to user feedback and continuously improve the platform.
Our goal is to make Elaywave a complete solution for AI-powered audio processing.