Last Updated: September 18, 2026
This Refund Policy explains the conditions under which refunds may be granted for purchases made through elaywave.com and app.elaywave.com (collectively, the “Services”), operated by Elaywave Limited.
By purchasing credits or using paid features within our platform, you agree to this Refund Policy.
1. Company Information
Elaywave Limited
Company Registration No.: 17072173
95 Mortimer Street
London W1W 7GB
England, United Kingdom
Contact email: hello@elaywave.com
2. Digital Service Nature
Elaywave provides access to AI-powered digital services, including but not limited to:
AI Speech-to-Text
AI Voiceover generation
AI Voice Isolation
AI-powered audio processing tools
Access to these services is provided through the purchase of credits (tokens) that are consumed when AI processing is performed within the platform.
Because the Services involve digital content and computational processing that begins immediately upon credit usage, refund eligibility is limited.
3. Credit Purchases
The platform currently offers several credit purchase options, including Starter, Value, and Flexible plans.
Our platform offers a Flexible Plan, allowing users to purchase a selected number of credits based on their needs. The current Flexible package is €1 for 100 tokens.
The Starter Plan provides a predefined package of tokens for a fixed price. The current Starter package is €25 for 1,600 tokens.
The Value Plan provides a larger predefined package of tokens for a fixed price. The current Value package is €50 for 2,750 tokens.
Users may enter a desired number of credits, and the corresponding price will be calculated automatically within the platform.
Detailed pricing information is available within the platform interface before completing a purchase.
Once credits are successfully added to your account, the purchase is considered final unless otherwise stated in this policy.
4. Non-Refundable Purchases
In general, purchases of credits are non-refundable under the following circumstances:
Credits that have already been used are non-refundable. Any unused token balance remains eligible for a refund in accordance with Section 6 of this Policy.
AI processing has already been performed using the purchased credits
- The user entered an incorrect credit amount during purchase
Dissatisfaction with AI-generated results where the system functioned as intended
Due to the immediate computational resources used by the platform, we cannot reverse or recover resources consumed during AI processing.
5. Eligible Refund Situations
Refunds may be considered in limited circumstances, including but not limited to:
Duplicate payments or accidental multiple transactions
Billing errors caused by technical malfunction
Platform failure that prevents the use of purchased credits
Each refund request is reviewed on a case-by-case basis.
Elaywave Limited reserves the right to approve or decline refund requests at its sole discretion, except where required by applicable law.
6. Refund Request Procedure
Unused tokens are eligible for a refund if a refund request is submitted within 14 calendar days from the date of purchase. If only part of the purchased tokens has been used, the unused balance may be refunded on a pro-rata basis. Tokens that have already been used are non-refundable, except where otherwise required by applicable law.
Refund requests should include:
Account email address
Transaction date
Transaction amount
Description of the issue
Requests should be sent to:
hello@elaywave.com
Refund requests will be reviewed within 5 calendar days of receipt.
7. Refund Method
If a refund is approved:
The refund will be issued using the original payment method where possible.
Processing time may vary depending on the payment provider.
Once approved, the refund will be initiated within 7 calendar days.
- The time required for the funds to appear on the customer’s account may depend on the payment provider or issuing bank.
Elaywave Limited is not responsible for delays caused by payment providers or financial institutions.
8. Chargebacks
Users are encouraged to contact our support team before initiating a chargeback.
If a chargeback is initiated without prior communication:
The associated account may be temporarily suspended
Access to the Services may be restricted
Outstanding balances or disputes may need to be resolved before account restoration
Fraudulent chargebacks may result in permanent account termination.
9. Legal Rights
Nothing in this Refund Policy affects any mandatory consumer rights that may apply under applicable law.
Where required by law, users may be entitled to additional refund rights.
10. Changes to This Policy
Elaywave Limited reserves the right to modify this Refund Policy at any time.
When changes are made, the “Last Updated” date at the top of this page will be updated.
Continued use of the Services after changes are published constitutes acceptance of the updated policy.
11. Contact
For questions regarding refunds or billing issues, please contact:
Elaywave Limited
95 Mortimer Street
London W1W 7GB
England, United Kingdom
Email: hello@elaywave.com