Do I need an account to start?
Yes — creating an account allows you to access the full dashboard, manage your projects, and track token usage over time. Registration helps Elaywave store your processed files securely so you can download results whenever you need them. It also ensures your data stays private and accessible only to you, while enabling fast support through your account email. The process is quick: sign up, verify your email, and you’re ready to use all tools.
Can I change or upgrade my plan later?
Absolutely. You can purchase additional token packs or switch to a flexible payment approach whenever your needs change. There are no long-term contracts or hidden limitations — you simply choose what fits your workload at any moment. If you start small and later need more tokens, just add more through the dashboard without interrupting your workflow. Everything is designed to stay adaptable as your projects and expectations grow over time.
Are my files and data secure during processing?
Yes — privacy and data security are key priorities. All files are processed through encrypted connections and stored with restricted access linked only to your account. Elaywave does not use your audio or text for AI training or any external purpose, meaning your content stays fully yours. You can delete files whenever you choose, and nothing is retained longer than necessary to deliver the service.
What happens if my task doesn’t complete?
If a processing task fails or gets interrupted, tokens used for that task aren’t considered spent. You can retry once the issue is resolved, or reach out to support for assistance if you believe something went wrong.
Most interruptions are temporary — like incorrect file format, unstable network connection, or system load — and can be fixed quickly. Our goal is to ensure you get the output you paid for, without losing tokens to technical issues.
