Privacy Policy

Last Updated: September 18, 2026

Elaywave Limited (“Elaywave”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website elaywave.com, our application app.elaywave.com, and any related services (collectively, the “Services”).

This Privacy Policy applies to all users of our Services worldwide.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Company Information

Elaywave Limited

Company Registration No.: 17072173

95 Mortimer Street

London W1W 7GB

England, United Kingdom

Contact email: hello@elaywave.com

2. Information We Collect

We collect several types of information in order to provide and improve our Services.

2.1 Personal Information

When you register or interact with our Services, we may collect personal information such as:

Full name
Email address
Account login credentials
Billing and payment information
Account preferences and settings
Communication information when contacting support

This information is provided directly by you when creating an account, purchasing credits, or communicating with us.

2.2 Usage Data

We automatically collect certain information when you access or use our Services, including:

IP address
Browser type and version
Device type and operating system
Referring URLs
Pages visited
Date and time of access
Usage patterns and interaction data

This data helps us maintain system performance, improve functionality, and prevent abuse.

2.3 Content Data

Our platform allows users to upload, submit, or process content through AI tools such as:

AI Speech-to-Text
AI Voiceover
AI Voice Isolation

Content submitted to our Services may include:

Audio files
Voice recordings
Text inputs
Generated outputs

We process this content solely for the purpose of providing the requested functionality within our Services.

Unless otherwise required for service operation or legal compliance, we do not claim ownership of your submitted content.

2.4 Payment Information

Payments may be processed through secure third-party payment providers. We do not store full payment card information on our servers.

Payment processors may collect:

Billing name
Payment method details
Transaction information
Billing address

These processors handle your data according to their own privacy policies.

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze usage.

Cookies may be used for:

Authentication and login sessions
Security and fraud prevention
Service personalization

You may disable cookies in your browser settings, although some features of the Services may not function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and operate our Services
To create and manage user accounts
To process transactions and purchases
To deliver AI processing results
To communicate with users and provide customer support
To monitor service performance and security
To improve features and develop new functionality
To prevent fraud, abuse, and unauthorized access
To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process personal data under the following legal bases:

Contractual necessity – to provide the Services you requested
Legitimate interests – to improve our Services, maintain security, and prevent abuse
Legal obligations – when required to comply with applicable laws
Consent – when you explicitly grant permission (e.g., cookies)

5. Data Sharing and Disclosure

We do not sell personal data.

We may share information in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party providers who assist in operating our Services, including:

Cloud hosting providers
AI infrastructure providers
Payment processors
Analytics providers
Customer support tools

These providers are contractually required to protect your information.

5.2 Legal Requirements

We may disclose your information if required to:

Comply with applicable laws or regulations
Respond to lawful requests from authorities
Protect our legal rights or property
Investigate fraud or misuse of our Services

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.

6. Data Retention

We retain personal data only as long as necessary to:

Provide our Services
Maintain user accounts
Comply with legal obligations
Resolve disputes and enforce agreements

User content processed through AI tools may be temporarily stored for processing and system optimization but is not retained longer than necessary unless required for operational purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data, including:

Secure server infrastructure
Encrypted communications (HTTPS)
Access control and authentication systems
Monitoring and abuse prevention mechanisms

However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

As a global online service, your information may be transferred to and processed in countries outside your jurisdiction.

When transferring personal data internationally, we implement appropriate safeguards in accordance with applicable data protection laws.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of personal data
Restrict or object to certain processing
Request data portability
Withdraw consent where applicable

To exercise these rights, please contact us at:

hello@elaywave.com

We may request verification of identity before fulfilling such requests.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to remove it.

11. Third-Party Links

Our website or Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

Users are encouraged to review the privacy policies of any third-party services they access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us: