Refund Policy

Last Updated: March 13, 2026

This Refund Policy explains the conditions under which refunds may be granted for purchases made through elaywave.com and app.elaywave.com (collectively, the “Services”), operated by Elaywave Limited.

By purchasing credits or using paid features within our platform, you agree to this Refund Policy.

1. Company Information

Elaywave Limited

Company Registration No.: 17072173

95 Mortimer Street

London W1W 7GB

England, United Kingdom

Contact email: info@elaywave.com

2. Digital Service Nature

Elaywave provides access to AI-powered digital services, including but not limited to:

AI Speech-to-Text
AI Voiceover generation
AI Voice Isolation
AI-powered audio processing tools

Access to these services is provided through the purchase of credits (tokens) that are consumed when AI processing is performed within the platform.

Because the Services involve digital content and computational processing that begins immediately upon credit usage, refund eligibility is limited.

3. Credit Purchases

Our platform offers a Flexible Plan, allowing users to purchase a selected number of credits based on their needs.

Users may enter a desired number of credits, and the corresponding price will be calculated automatically within the platform.

Detailed pricing information is available within the platform interface before completing a purchase.

Once credits are successfully added to your account, the purchase is considered final unless otherwise stated in this policy.

4. Non-Refundable Purchases

In general, purchases of credits are non-refundable under the following circumstances:

Credits have already been used or partially consumed
AI processing has already been performed using the purchased credits
The user simply changed their mind after the purchase
The user entered an incorrect credit amount during purchase
Dissatisfaction with AI-generated results where the system functioned as intended

Due to the immediate computational resources used by the platform, we cannot reverse or recover resources consumed during AI processing.

5. Eligible Refund Situations

Refunds may be considered in limited circumstances, including but not limited to:

Duplicate payments or accidental multiple transactions
Billing errors caused by technical malfunction
Platform failure that prevents the use of purchased credits

Each refund request is reviewed on a case-by-case basis.

Elaywave Limited reserves the right to approve or decline refund requests at its sole discretion, except where required by applicable law.

6. Refund Request Procedure

To request a refund, users must contact us within 7 days of the transaction.

Refund requests should include:

Account email address
Transaction date
Transaction amount
Description of the issue

Requests should be sent to:

info@elaywave.com

Our team will review the request and respond within a reasonable timeframe.

7. Refund Method

If a refund is approved:

The refund will be issued using the original payment method where possible.
Processing time may vary depending on the payment provider.
Payment processors may take several business days to complete the transaction.

Elaywave Limited is not responsible for delays caused by payment providers or financial institutions.

8. Chargebacks

Users are encouraged to contact our support team before initiating a chargeback.

If a chargeback is initiated without prior communication:

The associated account may be temporarily suspended
Access to the Services may be restricted
Outstanding balances or disputes may need to be resolved before account restoration

Fraudulent chargebacks may result in permanent account termination.

9. Legal Rights

Nothing in this Refund Policy affects any mandatory consumer rights that may apply under applicable law.

Where required by law, users may be entitled to additional refund rights.

10. Changes to This Policy

Elaywave Limited reserves the right to modify this Refund Policy at any time.

When changes are made, the “Last Updated” date at the top of this page will be updated.

Continued use of the Services after changes are published constitutes acceptance of the updated policy.

11. Contact

For questions regarding refunds or billing issues, please contact: